Food and Beverage (F&B) Industry Training | Classes | Workshop

A lot of focus is placed on food and beverage training as this is one of the important industry sector in Singapore. Just in May 2018, the food and beverage industry (retail) clocks in more than $689 million dollars. 

Source:singstat.gov.sg

The training and workshops that are listed below are all targeted towards the Food and Beverage Industry. 

Most of them are claimable and are run by institutions such as Temasek Skillsfuture Academy (Temasek Polytechnic), ITE East College. 

And it is segmented into three main portions: 

• WSQ Certified courses
• SkillsFuture Classes 
• Complimentary Workshops 

WSQ Certified Courses

This workshop helps one to acquire skills and knowledge in managing relationships with customers.

Learners will be able to identify and manage customer expectations, set service standards, resolve issues with customers as well as maintain and improve customer relationships through programmes and initiatives.

Content / Structure

• Building Relationships that matter
• Listening to Customer’s Needs
• Setting Standards to Enhance Customer’s Experience
• Traversing the Road to Service Recovery.

Contact us for next available slots

SkillsFuture Series: Augmented Reality (AR) | Artificial Intelligence (AI) 

In this workshop, participants from the food and beverage industry will learn how Augmented Reality and Artificial Intelligence can value add to their marketing.

Participants will get a chance to execute their own AR campaign and also use a bot-let to design their own chat flow. 

Provider: Temasek SkillsFuture Academy 

Click here for the Class Schedule 

Provider: ITE East College

Augmented Reality Class: 19 September 2018 (Full) 

Customer Engagement Using Chatbot (F&B | Food and beverage): 12 September 2018

For full  Augmented Reality Class

Contact us for more information

OCM Recommends

Latest event/Webinar

Learn more about the event on The Power of Market Research organised by Alumni of Adelaide University. 

**Gain insights into Singapore Industry with a free F&B industry report valued at $495. 

See you on 24 August 1630 hr. (Sign up below)

Free tickets code: adelaide0823

Starting a coffee shop?: Free Cafe Setup cost Calculator

F&B Video Lectures

Free F&B Marketing

SkillsFuture Series: Food and Beverage Technology 

In this workshop, participants from the food and beverage industry will learn how technology can have a positive impact on their profit.

Participants will have a chance to experience various technology that can augmented their workflow, saving time and money. 

Provider: Temasek SkillsFuture Academy 

Click here for the Class Schedule 

Contact us for more information

SkillsFuture Series: Data Analytics

In this workshop, participants from the F&B industry will learn how data analytics can value add to their restaurant/cafe business.

Participants will learn through managing their own set of data and executing a campaign from it.  

Provider: ITE East College

For full  Class Schedule

Contact us for more information

Other food and beverage (F&B) Industry Workshops/Classes

F&B Training Product Creation  - You will be able to find a wide array of angles on how to create value for your products. 

F&B Revenue Generation - Learn about price framing, menu creation as well as the infusion of technology to widen your profit margin. 

Programs/Workshops for FMCG 

Speaking Engagement

Speaking Engagement 

Ebenezer Heng delivers keynotes on F&B, FMCG and digital trend and insights regularly in various seminars and platforms. Feel free to contact us for keynote, master classes, and seminars on relevant topics 

Digital Media Training

Social and Digital Media Training 

Most trainings use case studies and client success stories. On top of these, OCM hands-on training allows participants to experience first hand the various different platforms by using OCM digital assets. 

Current classes includes Augmented Reality & Chatbot Setting up. Contact us for more details. 

“If we say you can do this to generate leads, we should show you on our assets how it is being done step by step and successfully” -Ebenezer

Featured coffee brewing method: How to prepare V60 Coffee? 

Previously: Making Coffee with a Coffee Sock. 

Recent Articles

• 
• 
• 
• 
• 

1. How to Do Menu Engineering: Complete Guide to Restaurant Profitability

   Sep 27, 24 03:09 AM

   
   Learn how to do menu engineering to boost your restaurant’s profitability. Discover strategies for menu design, pricing, and maximizing profitability.

   Read More

2. Tim Hortons Singapore is a Canadian Coffee Chain?

   Nov 16, 23 09:00 AM

   
   Do you know that Tim Hortons Singapore is a Canadian Coffee Chain? Apparently only 46% knows that in our IG poll!

   Read More

3. Coffee report on WMF Coffee Machine Brand in Singapore

   Oct 11, 23 03:45 AM

   
   Coffee report on WMF Coffee Machine Brand in Singapore

   Read More

Featured: Office Coffee Machines

Do check out other cool boards such as the one all on how to make coffee and drip coffee.

Food and Beverage (F&B) Articles 

Sustainability Practices in Food Service 

3 Free Restaurant Marketing Ideas 

Cafe Scene in Singapore 2015

Singapore Cafes Reviews -Can they be Trusted? 

Location, location, location might be a myth! 

Walmart and Walter -The Power of Social Media! 

Importance of value pricing for Cafes In Singapore

Why Nescafe is still the Largest Roaster in the World?

Everyone likes Starbucks -here's why

Is your Cafe location an asset or a liability? 

Location myopia: why good anchor tenant might not be good? 

Measuring the Location attractiveness index. 

Social Media Crisis Management for Cafes in Singapore

What is a Brand Story?

Why I stopped Selling Social Media? 

Contact Us 

ShareFacebookTwitterPinterestTumblrRedditWhatsApp